td99 Terms & Conditions

These Terms & Conditions ("Terms") govern the relationship between td99 ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses any service provided through the td99 website located at td99.io and any related subdomains, mobile versions, or applications.

td99 operates as an online betting and casino platform providing sports wagering, live casino games, slots, crash games, keno, and related gambling entertainment services. The Platform is designed to serve adult players located in Bangladesh and is operated in accordance with the principles set out in these Terms.

By creating a td99 account, making a deposit, placing a bet, or otherwise using the Platform in any capacity, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms should be read alongside the td99 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and td99.

td99 reserves the right to update or modify these Terms at any time. Any changes will be communicated to players via the Platform and will take effect from the date of publication. Continued use of the Platform following the publication of updated Terms constitutes your acceptance of those changes.

To register and use the td99 platform, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your account:

• You must be at least 21 years of age. td99 does not permit players under the age of 21 to register, deposit, bet, or access any real-money gaming service.
• You must be accessing the Platform from a jurisdiction where online betting and casino gaming is not prohibited by applicable local law. It is your sole responsibility to determine whether your participation is lawful in your location.
• You must be acting on your own behalf as an individual player, and not on behalf of any third party, business, or organisation.
• You must not be subject to a self-exclusion order, voluntary account closure request, or any other restriction placed by td99 or a recognised responsible gaming body.
• You must not have had a previous td99 account closed for fraudulent activity, terms violations, or non-payment of legitimate debts to the Platform.

td99 reserves the right to request proof of age and identity at any point. Failure to provide satisfactory documentation upon request may result in account suspension and the withholding of any pending withdrawals until verification is completed. Accounts found to belong to players under 21 will be closed immediately and any net deposits returned, subject to review.

Each player may hold only one registered account on the td99 platform. The creation of multiple accounts by a single individual, whether under the same or different names, email addresses, payment methods, or devices, is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid contact email address. You must promptly update your account information if any details change. td99 shall not be held liable for any loss or inconvenience arising from your failure to maintain accurate account information.

You are solely responsible for maintaining the confidentiality of your td99 username and password. You must not share your login credentials with any other person. Any activity carried out through your account — including deposits, withdrawals, and bets placed — will be treated as having been authorised by you unless you have previously notified td99 of unauthorised access.

If you suspect that your account has been accessed without your authorisation, you must contact the td99 support team immediately via live chat. td99 will take reasonable steps to investigate and secure your account, but cannot be held responsible for losses arising from unauthorised access where you have failed to take reasonable steps to protect your credentials.

td99 reserves the right to refuse any registration application or to close any existing account at its discretion, particularly where it has reason to believe that the eligibility criteria in Section 2 have not been met or that these Terms have been breached.

td99 accepts deposits and processes withdrawals through the following payment methods available to Bangladeshi players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Additional payment methods may be added or removed from time to time at td99's discretion.

Deposits: The minimum deposit amount is ৳100. Deposits are typically credited to your td99 account within seconds of confirmation from the payment provider. td99 does not charge deposit fees, though your payment provider may apply its own transaction charges. All deposits must be made from a payment account or mobile wallet registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to availability and verification requirements. Before any withdrawal can be approved, td99 may require you to complete the Know Your Customer (KYC) verification process, which may include submitting a copy of a government-issued identity document, proof of address, and proof of payment method ownership. td99 targets withdrawal processing within one to three business days following the completion of verification, though processing times may vary depending on the payment provider.

Minimum withdrawal: ৳500. td99 reserves the right to impose maximum withdrawal limits at its discretion, particularly during promotional periods or pending the completion of identity verification.

Any funds deposited on the td99 platform must be used for gambling entertainment purposes only. td99 does not act as a financial institution and no interest is payable on player account balances. Dormant accounts — those with no login activity for twelve consecutive months — may be subject to an inactivity charge, details of which will be communicated to the registered email address before any deduction is made.

td99 offers various promotional bonuses, free bets, cashback offers, and loyalty rewards to players from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual offer, and those specific terms take precedence over this general section where there is any conflict.

Unless otherwise stated in the specific promotion terms, the following general conditions apply to all td99 bonuses:

• Bonuses are available to eligible, verified players who have opted in to the relevant promotion through the designated channel.
• Bonus funds carry wagering requirements that must be completed before any winnings derived from bonus funds can be withdrawn. Wagering requirements and eligible games will be stated clearly in each promotion's specific terms.
• td99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, provided that any wagering requirements already in progress at the time of cancellation will be honoured.
• Players who are found to have abused bonus offers — including but not limited to exploiting loopholes, creating multiple accounts to claim bonuses, or placing low-risk offsetting bets using bonus funds — will have their bonus balances voided, and their accounts may be suspended.
• Bonuses are non-transferable and have no cash value unless specifically stated otherwise.

td99 reserves the right to request additional documentation to confirm a player's eligibility for any bonus before releasing associated winnings for withdrawal.

All sports bets placed on the td99 platform are subject to the betting rules applicable to the relevant sport, market, and event type. These rules are accessible within the sportsbook section of the Platform and are incorporated by reference into these Terms.

General betting rules applicable to all markets on td99 include:

• Bets placed on markets that are clearly published in error — including but not limited to manifest price errors, system malfunctions, or erroneous suspension of markets — may be voided at td99's discretion.
• Once a bet is confirmed and accepted by the Platform, it is binding and cannot be cancelled or amended by the player except where a cash-out facility is available and the player exercises it in accordance with its applicable terms.
• In the event of a dispute regarding the settlement of a bet, the official result as determined by the relevant sports governing body shall apply. Where no official result is available, td99's decision shall be final.
• td99 reserves the right to limit the maximum stake amount on any market or event at its discretion, and to apply specific limits to individual player accounts where unusual betting patterns are detected.
• Bets placed after the official start time of an event — unless placed on a live in-play market — will be voided.

td99 covers cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, as well as football, kabaddi, and other sports markets that may be added to the Platform over time. Market availability is subject to change without notice.

The td99 casino lobby includes slots, live dealer tables, crash games, keno, and other casino-format titles provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others. All games are governed by the rules published within each game itself, as provided by the respective game studio.

All casino games on the td99 platform use certified random number generators (RNGs) that have been independently audited for fairness. td99 does not manipulate game outcomes. Return-to-player (RTP) percentages for each game are provided by the game studio and reflect theoretical long-term averages; they do not guarantee specific results in any individual session.

In the event of a game malfunction, disconnection, or technical error during a game round, td99's policy is to void the affected round and return the relevant stake to the player's account balance. td99 is not liable for any loss arising from technical failures outside of its reasonable control, including internet connectivity issues on the player's side.

Players acknowledge that gambling involves risk and that past outcomes are not indicative of future results. No strategy, system, or pattern of play guarantees a positive return from casino games on the td99 platform.

td99 is committed to promoting safe and responsible gambling practices. The Platform provides a range of tools to help players manage their gambling activity, available directly from the account dashboard after login. These tools include deposit limits, session time reminders, account cooling-off periods, and permanent self-exclusion.

Players who believe that their gambling is causing harm to themselves or others are strongly encouraged to use these tools proactively, or to contact the td99 support team via live chat to discuss their options. Requests for self-exclusion will be processed promptly and the player's account will be suspended for the requested period or permanently, as applicable.

td99 strictly enforces its 21+ age policy. Underage gambling is illegal and harmful. If you are aware of a minor attempting to access the td99 platform, please contact our support team immediately. For further information on responsible gaming resources and player protection tools, please visit our Responsible Gaming page.

The following actions are strictly prohibited on the td99 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and permanent ban from the Platform:

• Registering more than one account or assisting others in doing so.
• Providing false, incomplete, or misleading information during registration or verification.
• Using software, bots, scripts, or automated tools to interact with the Platform in any way.
• Engaging in match-fixing, collusion with other players, insider betting, or any form of cheating.
• Exploiting software bugs, errors in odds, or technical vulnerabilities for financial gain.
• Engaging in money laundering or using the td99 platform for any illegal financial purpose.
• Using another person's payment method or funds to deposit on the Platform.
• Threatening, harassing, or abusing td99 staff or other players via any communication channel.
• Attempting to reverse-engineer, copy, scrape, or commercially exploit any part of the td99 platform or its content.

td99 cooperates fully with law enforcement authorities in cases of suspected criminal activity involving the Platform. Any suspicious activity detected on the Platform may be reported to relevant authorities without prior notice to the account holder.

All content on the td99 platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of td99 or its licensed suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the td99 platform solely for personal entertainment purposes in accordance with these Terms. This licence does not extend to copying, reproducing, distributing, modifying, or commercially exploiting any part of the Platform's content without the express written consent of td99.

To the fullest extent permitted by applicable law, td99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

td99's total cumulative liability to any player in connection with any claim arising from these Terms shall not exceed the total net deposits made by that player to their td99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

td99 does not warrant that the Platform will be available at all times, that it will be free from errors or interruptions, or that any defects will be corrected. The Platform is provided on an "as is" and "as available" basis. td99 shall not be liable for any service interruptions caused by factors outside its reasonable control, including but not limited to internet failures, telecommunications disruptions, or force majeure events.

td99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, td99 will notify registered players via the email address on file or by displaying a prominent notice on the Platform prior to the changes taking effect.

The most current version of these Terms will always be accessible on the td99 website at td99.io/terms-conditions. It is your responsibility to review the Terms periodically. Your continued use of the Platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request the closure of your account.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the operation of the td99 platform. In the event of any dispute between a player and td99, both parties agree to first attempt to resolve the matter informally by contacting the td99 support team.

If a dispute cannot be resolved informally within thirty (30) days of the matter being raised with td99, the parties agree that the dispute will be referred to binding arbitration. td99's decision on all matters relating to bet settlement, bonus eligibility, and account management shall be final and binding unless the player can demonstrate a clear material error in td99's determination.

Players acknowledge that gambling involves risk of financial loss and agree that any decision to use the td99 platform is made voluntarily and with full understanding of that risk. No claim based solely on the outcome of a game or bet shall constitute grounds for a dispute under these Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the td99 platform, please contact our support team through the following channel:

• Live Chat: Available 24/7 via the td99 platform (Bangladesh Standard Time, UTC+6)
• Email: [email protected] (plain text — not a clickable link)

td99 aims to respond to all written enquiries within 48 hours during standard business days. For urgent account-related matters, live chat is the recommended contact method.